Privacy Policy
This policy explains how Chartlet.AI collects, uses, shares, and protects information when you use our website, dashboard, CSV analytics tools, AI features, and related services.
Last Updated: May 26, 2026 | Effective Date: May 26, 2026
Introduction
Chartlet.AI ("Chartlet," "we," "our," or "us") provides tools that help teams upload spreadsheets, generate charts, explore data, and create AI-assisted insights. We handle customer data with care because the value of the product depends on trust.
This Privacy Policy applies to the Chartlet.AI website, dashboard, APIs, integrations, communications, and related services. It does not apply to third-party websites or services that we do not control.
By using Chartlet.AI, you acknowledge that you have read this Privacy Policy. If you use Chartlet.AI on behalf of an organization, that organization may also control how your workspace data is used.
1. Information We Collect
Account and Contact Information
We collect information you provide when creating an account, contacting us, or managing your workspace, such as name, email address, company details, role, and authentication information.
Uploaded Data and Analysis Content
When you use Chartlet.AI, we process files, datasets, column names, metadata, charts, dashboards, prompts, and generated insights that you upload, create, or request through the service.
Billing and Subscription Information
If you purchase a paid plan, we collect plan, billing status, invoice, and transaction metadata. Payment card details are handled by our payment processor and are not stored directly by Chartlet.AI.
Usage and Device Data
We collect log and usage information such as IP address, browser type, device information, pages visited, actions taken, referring URLs, performance data, and error events.
Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember preferences, understand product usage, and improve the website and platform.
2. How We Use Information
Provide the Service
We use information to operate Chartlet.AI, analyze uploaded data, generate charts and reports, run AI-assisted workflows, manage accounts, process subscriptions, and deliver support.
Improve Product Quality
We use aggregated usage patterns, diagnostics, and feedback to improve reliability, chart recommendations, onboarding, documentation, and future product features.
Communicate With You
We may send service messages, security notices, billing updates, product announcements, and responses to support requests. You can opt out of non-essential marketing communications.
Protect Chartlet.AI and Users
We use information to prevent abuse, detect fraud, secure accounts, enforce policies, troubleshoot incidents, and comply with applicable legal obligations.
3. Uploaded Data and AI Processing
Your Data Remains Yours
You retain ownership of the files, datasets, dashboards, prompts, and outputs you upload or create in Chartlet.AI. We use your content to provide and improve the services you request.
AI and Automation
Some features may send prompts, dataset summaries, metadata, or selected data excerpts to AI infrastructure or subprocessors so we can generate insights, explanations, dashboards, and reports.
Customer Data Controls
You can delete datasets and exports from the product where available. Deleted content may remain in backups for a limited period before routine expiration.
Sensitive Information
Do not upload sensitive personal, health, financial, regulated, or confidential third-party information unless you have the right to do so and your plan or agreement permits that use.
4. Sharing and Disclosure
Service Providers
We share information with vendors that help us host, secure, analyze, bill for, and support Chartlet.AI, including cloud infrastructure, analytics, email, payment, authentication, and AI processing providers.
Workspace Users
If you use Chartlet.AI as part of an organization, workspace owners or administrators may access account, usage, billing, and content information associated with that workspace.
Legal and Safety Reasons
We may disclose information if required by law, subpoena, court order, government request, or when needed to protect rights, safety, security, or prevent abuse.
Business Transfers
If Chartlet.AI is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction subject to appropriate protections.
5. Security
Safeguards
We use technical and organizational safeguards designed to protect information, including encryption in transit, access controls, monitoring, and separation of production systems.
No Perfect Security
No internet service can guarantee absolute security. You are responsible for keeping account credentials confidential and notifying us promptly about suspected unauthorized access.
6. Retention
Account and Workspace Data
We retain account and workspace information while your account is active and for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Uploaded Files and Outputs
We retain uploaded datasets, generated charts, dashboards, reports, and related metadata until you delete them, your account is closed, or retention is otherwise limited by your agreement.
Logs and Backups
Security logs, diagnostics, and backups may be retained for a limited period for reliability, security, business continuity, and compliance purposes.
7. International Transfers
Processing Locations
Chartlet.AI and its providers may process information in the United States and other countries where our infrastructure, vendors, or team members operate.
Transfer Protections
When required, we use appropriate safeguards for international transfers, such as contractual protections and other mechanisms recognized by applicable data protection laws.
8. Your Privacy Rights
Access, Correction, and Deletion
Depending on where you live, you may have rights to access, correct, delete, export, or restrict use of your personal information.
Objection and Consent
You may have the right to object to certain processing or withdraw consent where processing is based on consent. This does not affect processing that occurred before withdrawal.
How to Exercise Rights
To exercise privacy rights, contact us at support@chartlet.ai. We may need to verify your identity before completing a request.
9. Children's Privacy
Chartlet.AI is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business. When changes are material, we will provide notice through the website, product, or other appropriate channels.
Contact Us
If you have questions about this Privacy Policy or want to exercise privacy rights, contact us at support@chartlet.ai.
If you are in the EEA, UK, or another jurisdiction with a supervisory authority, you may also have the right to lodge a complaint with that authority.